Handling a Recall on Imported Ware
A recall on imported sanitaryware runs on paperwork you either have or do not. What to be able to produce in the first hour.
Running a Stock Count on Ceramic Stock
Ceramic stock does not count the way cartons do. How to structure a count that finds breakage and mis-picks without closing the warehouse.
Costing a Project Quote: The Hidden Lines
A project quote fails on the lines nobody priced. Which costs hide outside the invoice, and the order to build them in.
Building a Trade Price List That Survives
A trade price list is a contract with your own sales team. What has to be inside it before anyone quotes from it, and what to leave out.
Delisting a Model Without Losing the Buyer
Cutting a model is easy; keeping the buyer is not. How to delist without losing the account, and what to offer in its place.
How Many SKUs a Wholesale Range Needs
A range that is too wide hides its own winners. How breadth, lead time and stock cover decide the number of SKUs a catalogue can carry.
The Hotel Project Spec Cycle
Hotel projects specify backwards from the opening date. Where a supplier has to be in the chain, and why the drawing set outranks the catalogue.
Warranty and After-Sales on Imported Ware
Warranty terms that cannot be administered are marketing. What to settle before the first claim: parts, labour, freight and who decides fault.
Building a Private-Label Brand on OEM Supply
A private label is not a logo on a carton. What a brand actually owns when the tooling, the body and the certificate stay with the factory.
A Distributor Agreement: What It Should Cover
A distributor agreement sets the exit before it sets the entry. What to fix in writing: territory, exclusivity, price basis and what happens on separation.